Customer Success: A Trusted Security Relationship is Priceless

Hear how healthcare provider Premise Health leveraged knowledge, expertise, and a trusted relationship to improve the company’s security posture.

According to Joey Johnson, CISO with Premise Health, there is no dollar figure you can place on the value of a trusted relationship with a security provider.

Like many healthcare providers, Premise Health understood the importance of improving and maturing its security against the backdrop of increased attacks on the healthcare industry. As a direct healthcare provider, Premise Health supports numerous, large self-insured organizations. This means Premise Health has a significant level of security scrutiny, requiring implementation of the right solutions and strategies.

Watch this video to learn how Premise Health:

• Improved the organization’s overall security posture and successfully plans for the future in an ever-changing threat landscape.
• Built an impressive and highly successful internal customer security engagement strategy through quarterly business reviews.
• Leveraged the relationship with GuidePoint Security to better understand and utilize existing security products and features.
• Dramatically improved confidence in Premise Health’s security operations center (SOC) through enhanced visibility and the ability to pivot to changing threats.

Johnson says:

“So we engaged with GuidePoint years ago, when we found individuals that we trust. We trusted their technical acumen, but also just their professionalism and the way they went about it and establish relationships, that was really, really important to us. We needed a partner that we could say, ‘Hey, we’re looking at this’, that would not just bring us options in the market with their own perspective of kind of what was a good fit for us, but also was going to be able to openly discuss with us and challenge us in our outlook and our perspective and say, ‘Hey, are you guys even with where you’re at in your maturity point, looking at the right things?’ You know, there’s been conversations where it was, ‘Hey, you know, Joey, I know, three years ago, we sat down had a similar conversation. But having seen you guys grown, I would actually direct you this way or that way, versus where you were before.’ So that’s an irreplaceable kind of relationship aspect that we developed and implemented. I have a lot of personal trust in our partner GuidePoint.”